As a member of the Service Operations team your main focus is being responsible for setting the standard and facilitating the successful Entry-Into-Service of equipment with the customers. Managing expectations and consistent delivery globally.Key Responsibilities
Develop and implement the operational readiness philosophy and set the strategic direction to drive operations service excellence for operational readiness globally;Assist with development of new regional operational readiness manager or liaise with existing regional managers (non-hierarchical);Facilitate communication, develop and enhance key relationships between production unit and sales areas teams to create efficient, customer focused and mutual profitable businesses;Coordinate the identification of all applicable laws, regulations, licences and permit requirements, and ensure compliance with safety, quality and efficiency including delivery against PA expected profitability levels;Follow operational readiness business case deviations, escalating issues and establish operational readiness governance;Align processes to enhance accountability and responsibility within the value chain;Continuously evaluate deliveries and improve processes to reach operational excellence;Identify, evaluate, prioritize, develop, implement, and monitor service standards (SOP) to generate efficiency in service execution together with the divisional Service Agreement Manager;Interact closely with key stakeholders: within service operation, commercial, engineering, sourcing, suppliers, logistics, and other divisions;Drive operational service excellence globally within operational readiness to ensure the most efficient total cost of ownership for the customers;Provide regular reports to the Asset Lifecycle Support Manager on the above activities Knowledge, Skills, & Experience Sought.